NetVizor support

Need Support?

Here you will find common questions about NetVizor.

1. Does NetVizor work on all Windows versions?
2. Can NetVizor monitor ALL users on my network from one location?
3. What if users use multiple machines during the day!
4. Some of my PC's are not showing up in the network list.
5. How do I install NetVizor over my network from one location?
6. The client is installed, but I cannot view it when I try accessing it!

All purchases come with free lifetime tech-support (in the rare case you need it), as well as free minor version upgrades, and full upgrades for 60 days! Extra seats can be purchased and added to the base purchase price to cover more PC's if you need them in the future.

Please direct all other support questions to

support@network-monitoring-software.com .

Thank you.

1. Does NetVizor work on all Windows versions?

Yes, NetVizor works on Windows 95/98/ME/NT/2000/XP.

2. Can NetVizor monitor ALL users on my network from one location?

Yes, that is the purpose of NetVizor. Once NetVizor is installed on each client on your network, you can view each PC from your central log viewer on your PC. As long as you are on the same subnet as the other PC's, you can view them with no problem!

3. What if users use multiple machines during the day!

Not a problem. NetVizor can be setup to log roving users as well. Please, to NetVizor's documentation for setting this up - it is very simple to do, and it allows you to view individual users, no matter what PC they use on your network.

4. Some of my PC's are not showing up in the network list.

Make sure they are on the same subnet as the PC's you are trying to view. Also make sure that file/print sharing is enabled on the PC you are trying to view, as this is needed for the centralized viewer to 'find' the PC's on your network.

5. How do I install NetVizor over my network from one location?

Please refer to NetVizor's help documentation - this is explained in detail.

6. The client is installed, but I cannot view it when I try accessing it!

First, make sure the client is running and is active(monitoring). You can verify this by entering http://127.0.0.1 in your browser when you are on PC you are trying to access. If it is indeed running, but you cannot view it remotely through your browser then try setting a customized port for it. (in the General settings in the client). You will need to access the machine with http://IP:PORT. If this STILL does not work make sure you do not have IIS running, as this has been known to conflict with software, like NetVizor.